RETURN, REFUND & WARRANTY POLICY

Overview

At Angler’s Pro Tackle & Outdoors, we are committed to providing quality merchandise, dependable service, and a fair, transparent process for handling returns, refunds, cancellations, and warranty concerns.

We sell products through multiple fulfillment methods. Some merchandise is stocked and shipped directly by Angler’s Pro Tackle & Outdoors, while other products are shipped directly to customers by manufacturers, distributors, and supplier partners.

Because of these different fulfillment arrangements, return eligibility and procedures may vary by product and supplier.

All purchases are subject to the non-returnable and final-sale restrictions established by Angler’s Pro Tackle & Outdoors. For merchandise that is eligible for return, the applicable terms depend on the fulfillment method:

• Angler’s Pro-stocked merchandise: Our standard return terms apply.
• Supplier-direct merchandise: The fulfilling supplier's applicable return requirements apply, subject to the exclusions and conditions established in this policy.

When both Angler’s Pro Tackle & Outdoors and a fulfilling supplier have applicable return restrictions, the more restrictive customer-preference return requirement applies.

Before Returning Any Product

All returns require prior authorization.

Do not return merchandise to Angler’s Pro Tackle & Outdoors, a manufacturer, distributor, or supplier without first contacting us and receiving return instructions.

Unauthorized returns may be refused and may not qualify for a refund.

To request a return or report a problem with an order, contact:

• Email: sales@anglersprotackle.com
• Phone: 817-217-5809

Please provide your order number, the product involved, and a description of the reason for the return.

We will review your request, determine eligibility under the applicable return terms, and provide instructions when a return is authorized.

Items Stocked and Fulfilled by Angler’s Pro Tackle & Outdoors

Eligible merchandise stocked and shipped directly by Angler’s Pro Tackle & Outdoors may be returned within 30 days of delivery, unless otherwise stated on the product listing or elsewhere in this policy.

Returned merchandise must be:

• Unused and in its original condition
• In the original manufacturer's packaging
• Complete with all accessories, manuals, parts, tags, and packaging materials
• Accompanied by the order number or other proof of purchase

Merchandise showing signs of installation, use, wear, alteration, damage, or missing packaging or components may be refused or subject to an appropriate reduction in the refund.

Products designated as final sale or non-returnable are excluded from standard customer-preference returns.

A return request does not automatically guarantee approval. Eligibility is determined under the terms of this policy.

Supplier-Direct and Manufacturer-Direct Merchandise

Many products sold by Angler’s Pro Tackle & Outdoors are shipped directly to customers by manufacturers, distributors, and supplier partners.

Angler’s Pro Tackle & Outdoors establishes the customer-facing return policy for purchases made through our website. However, because supplier-direct merchandise is fulfilled by independent suppliers, return eligibility and procedures may vary.

The following conditions apply to supplier-direct merchandise:

Non-Returnable Products

Products identified as non-returnable or final sale under this policy are not eligible for customer-preference returns or exchanges, regardless of whether the fulfilling supplier would otherwise permit a return.

Eligible Returnable Products

For products not excluded under our non-returnable or final-sale provisions, return eligibility is subject to the applicable return policy of the supplier or manufacturer that fulfilled the order.

Supplier policies may establish:

• Return eligibility periods
• Requirements for unused, unopened, or original-condition merchandise
• Return authorization procedures
• Restocking or handling fees
• Responsibility for return shipping
• Product-specific restrictions or exclusions
• Manufacturer warranty procedures

Angler’s Pro Tackle & Outdoors cannot authorize customer-preference returns outside the applicable supplier's return requirements unless we expressly agree otherwise.

Return Authorization

All supplier-direct returns require prior authorization from Angler’s Pro Tackle & Outdoors.

We will review the request, determine the applicable supplier requirements, and provide return instructions when the merchandise is eligible.

Customers must not return merchandise directly to a supplier, manufacturer, or Angler’s Pro Tackle & Outdoors without receiving authorization and instructions.

Damaged, Defective, or Incorrect Merchandise

Claims involving merchandise that arrives damaged, defective, or incorrectly shipped will be reviewed separately from customer-preference returns.

Angler’s Pro Tackle & Outdoors will assist in coordinating an appropriate resolution with the fulfilling supplier or manufacturer.

Return Shipping

For eligible merchandise returned because of customer preference, including ordering the wrong item, selecting an incorrect size or color, or changing your mind, the customer is responsible for return shipping costs unless otherwise stated.

For supplier-direct merchandise, return shipping requirements are determined by the fulfilling supplier's applicable return policy.

Original shipping charges are generally non-refundable for customer-preference returns.

If merchandise arrives damaged, defective, or incorrectly shipped, contact us before returning the product. We will review the circumstances and arrange an appropriate resolution.

Do not ship damaged or defective merchandise without receiving instructions.

Restocking Fees

Restocking fees may apply to eligible customer-preference returns.

For merchandise stocked and fulfilled directly by Angler’s Pro Tackle & Outdoors, any applicable restocking fee will be disclosed before the return is authorized.

For supplier-direct merchandise, the fulfilling supplier's applicable restocking fee will apply.

Supplier restocking fees vary by manufacturer, distributor, product category, and reason for return.

Restocking fees are not automatically imposed on all returns.

Restocking fees will not be charged when merchandise is returned because of an error attributable to Angler’s Pro Tackle & Outdoors.

Any applicable restocking fee will be disclosed before the return is authorized and deducted from the refund.

Damaged, Defective, or Incorrect Merchandise

Please inspect your order promptly after delivery.

If merchandise arrives damaged, appears defective, or you receive an incorrect item, contact Angler’s Pro Tackle & Outdoors as soon as possible, preferably within 5 days of delivery.

• Email: sales@anglersprotackle.com
• Phone: 817-217-5809

To help us evaluate the issue, we may request:

• Your order number
• A description of the problem
• Photographs of the merchandise and packaging
• Photographs of the shipping carton and shipping label
• Product serial numbers or identifying information, when applicable

Please retain the original packaging until the issue has been reviewed.

Do not attempt to install, modify, repair, assemble, or use merchandise that appears damaged or defective unless instructed to do so.

Depending on the circumstances, an appropriate resolution may include:

• Replacement merchandise
• Replacement parts
• Repair
• Manufacturer warranty service
• Return for inspection
• Refund
• Carrier damage claim

Angler’s Pro Tackle & Outdoors will review the issue and coordinate the appropriate resolution.

Manufacturer Warranties

Many products sold by Angler’s Pro Tackle & Outdoors include warranties provided by their manufacturers.

Unless expressly stated otherwise, Angler’s Pro Tackle & Outdoors does not provide an additional product warranty beyond the manufacturer's applicable warranty.

Manufacturer warranty coverage, duration, exclusions, and remedies vary by product and manufacturer.

Warranty claims may require proof of purchase, product registration, serial numbers, photographs, troubleshooting, inspection, repair, or shipment to an authorized service facility.

Angler’s Pro Tackle & Outdoors will provide reasonable assistance in identifying the manufacturer and supplying order documentation needed to initiate a warranty claim.

Manufacturer warranty determinations are governed by the applicable warranty terms.

Refunds

Refunds for authorized returns are issued after the returned merchandise has been received, inspected, and approved.

For supplier-direct merchandise, refund timing may depend on the fulfilling supplier's receipt, inspection, and approval of the returned merchandise.

Once a refund is approved, Angler’s Pro Tackle & Outdoors will normally issue the refund to the original payment method within 5–7 business days.

Financial institutions and card issuers may require additional time to post the refund.

For customer-preference returns, the following may apply:

• Original shipping charges are generally non-refundable.
• Return shipping charges are generally non-refundable.
• Applicable restocking fees may be deducted.
• Other applicable supplier charges may be deducted.

Refunds for damaged, defective, or incorrectly shipped merchandise will be handled according to the circumstances of the claim.

Gift cards are non-refundable.

Exchanges

Angler’s Pro Tackle & Outdoors generally does not process direct exchanges.

When an exchange is desired, the original product normally must be processed as an eligible return and a new order placed for the replacement merchandise.

Supplier-direct merchandise may be subject to different exchange or replacement procedures established by the fulfilling supplier.

Some manufacturers may provide replacement procedures for defective or warranty-covered merchandise.

Contact us before returning any product so we can determine the appropriate process.

Order Cancellations

If you need to cancel an order, contact us immediately.

• Phone: 817-217-5809
• Email: sales@anglersprotackle.com

Because many orders are electronically transmitted to our fulfillment partners shortly after being placed, cancellation is not guaranteed once processing has begun.

We will make reasonable efforts to accommodate cancellation requests before an order is shipped or becomes irrevocably committed to fulfillment.

Once an order has been accepted, processed, packaged, or shipped by a supplier, cancellation may no longer be possible.

If cancellation is no longer available, eligible merchandise may be handled under the applicable return provisions of this policy after delivery.

Orders canceled after payment processing may be subject to a 3% cancellation processing fee, representing non-refundable payment processing expenses.

Supplier cancellation or restocking fees may also apply when imposed by the fulfilling supplier.

No Angler’s Pro Tackle & Outdoors cancellation fee will be charged when an order is canceled because merchandise is unavailable, cannot be fulfilled, or because of an error attributable to Angler’s Pro Tackle & Outdoors.

Non-Returnable and Final-Sale Products

Certain merchandise is not eligible for customer-preference returns or exchanges because of product type, health and safety considerations, customization, or other restrictions.

The following categories are considered non-returnable or final sale unless otherwise expressly stated on the product listing:

• Food products and emergency food supplies
• Perishable products
• Live bait, live products, and other perishable bait
• Opened consumable products
• Gift cards
• Merchandise specifically identified as final sale
• Custom, personalized, or made-to-order products
• Opened personal care or hygiene products
• Hazardous materials, flammable liquids, and compressed gases where returns are restricted for safety or transportation reasons

Additional restrictions may apply to certain electronics, installed or assembled products, oversized merchandise, and products subject to specialized manufacturer warranty procedures.

These final-sale restrictions apply regardless of whether merchandise is fulfilled by Angler’s Pro Tackle & Outdoors or by a supplier, distributor, or manufacturer.

Final-sale restrictions apply to customer-preference returns. Damaged, defective, or incorrectly shipped merchandise will be reviewed separately.

Food Products and Emergency Food Supplies

ALL FOOD PRODUCTS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR CUSTOMER-PREFERENCE RETURNS OR EXCHANGES.

This restriction includes, but is not limited to:

• Emergency food supplies and survival food kits
• Freeze-dried and dehydrated foods
• Long-term food storage products
• Packaged meals and ready-to-eat foods
• Snacks, jerky, meats, and other edible products
• Sauces, seasonings, rubs, and other food products

This restriction applies to both opened and unopened food products.

Food products cannot be returned because of a change in personal circumstances, a change in emergency preparedness needs, a change of mind, or a decision that the product is no longer needed.

These restrictions help protect product integrity, food safety, and customer confidence in the condition of the products we sell.

If a food product arrives damaged, defective, contaminated, or incorrectly shipped, contact Angler’s Pro Tackle & Outdoors promptly.

We will review the issue and arrange an appropriate resolution.

Do not return or dispose of a food product involved in a damage or defect claim until you have received instructions from us, unless disposal is necessary for immediate safety reasons.

Kayaks and Large Watercraft

Kayaks and other large watercraft are generally considered final-sale merchandise and are not eligible for customer-preference returns or exchanges unless otherwise expressly stated on the product listing.

If a kayak or large watercraft product arrives damaged, defective, or incorrectly shipped, contact Angler’s Pro Tackle & Outdoors promptly and before assembling or using the product.

Photographs of the merchandise, packaging, shipping carton, and any visible damage will normally be requested.

Freight damage, replacement, repair, and warranty claims may require coordination with the manufacturer, fulfillment partner, or freight carrier.

Angler’s Pro Tackle & Outdoors will coordinate the appropriate process and provide instructions.

Product Images and Manufacturer Changes

Product photographs and illustrations are intended to accurately represent the merchandise offered.

Manufacturers may occasionally change packaging, colors, components, styling, specifications, or other minor product characteristics without providing advance notice to retailers.

Minor manufacturer changes that do not materially alter the function, identity, or essential characteristics of the product do not automatically constitute a defective or incorrect product.

If you believe the merchandise received materially differs from the product ordered, contact us so we can review the issue.

Multiple-Supplier Orders

An order containing multiple products may be fulfilled by more than one manufacturer, distributor, or supplier partner.

As a result, products within the same order may ship separately and may require different return destinations, authorization procedures, return periods, or restocking fees.

Each product will be evaluated under this policy and the applicable supplier return requirements, subject to the non-returnable and final-sale exclusions established by Angler’s Pro Tackle & Outdoors.

Do not combine merchandise from different suppliers into a single return shipment unless specifically instructed to do so by Angler’s Pro Tackle & Outdoors.

Questions Before Purchasing

We encourage customers purchasing expensive, oversized, specialized, electronic, technical, or otherwise return-sensitive merchandise to review the applicable product listing and this policy before ordering.

Because supplier return policies vary, customers are encouraged to contact us before purchasing supplier-direct merchandise if return eligibility is an important consideration.

We will make reasonable efforts to clarify applicable supplier return terms, product restrictions, warranty procedures, and other relevant purchase conditions before an order is placed.

Contact Us

Angler’s Pro Tackle & Outdoors
PO Box 31
Jacksboro, TX 76458

• Phone: 817-217-5809
• Email: sales@anglersprotackle.com

For return requests, order concerns, damaged merchandise, or warranty assistance, please contact us before shipping merchandise to any location.