RETURN, REFUND & WARRANTY POLICY

Overview

Angler’s Pro Tackle & Outdoors sells products using more than one fulfillment method. Some merchandise is stocked and fulfilled directly by Angler’s Pro Tackle & Outdoors, while many products are shipped directly to customers by our manufacturers, distributors, and supplier partners.

Because of this, return, refund, cancellation, and warranty terms may vary depending on how an item was fulfilled.

For merchandise stocked and fulfilled directly by Angler’s Pro Tackle & Outdoors, the Angler’s Pro return terms described below apply.

For merchandise fulfilled directly by a supplier, distributor, or manufacturer, the return and warranty policies of that supplier or manufacturer apply. These policies may include different return periods, restocking fees, shipping requirements, exclusions, warranty procedures, and other conditions.

Angler’s Pro Tackle & Outdoors will assist customers in determining the applicable policy and coordinating the return or warranty process.

Before Returning Any Product

All returns require prior authorization.

Do not return merchandise to Angler’s Pro Tackle & Outdoors, a manufacturer, distributor, or supplier without first contacting us and receiving return instructions.

Unauthorized returns may be refused and may not qualify for a refund.

To request a return or report a problem with an order, contact:

• Email: sales@anglersprotackle.com
• Phone: 817-217-5809

Please provide your order number and a description of the reason for the return.

Items Stocked and Fulfilled by Angler’s Pro Tackle & Outdoors

Eligible merchandise stocked and shipped directly by Angler’s Pro Tackle & Outdoors may be returned within 30 days of delivery unless otherwise noted on the product listing or elsewhere in this policy.

Returned merchandise must be:

• Unused and in its original condition
• In the original manufacturer’s packaging
• Complete with all accessories, manuals, parts, tags, and packaging materials
• Accompanied by the order number or other proof of purchase

Merchandise showing signs of installation, use, wear, alteration, damage, or missing packaging or components may be refused or subject to additional deductions from the refund.

Supplier-Direct and Manufacturer-Direct Merchandise

Many products sold by Angler’s Pro Tackle & Outdoors are shipped directly from manufacturers, distributors, and supplier partners.

Returns of supplier-direct merchandise are governed by the return policy of the supplier or manufacturer that fulfilled the order.

Supplier policies vary and may include:

• Different return eligibility periods
• Restocking or handling fees
• Return shipping charges
• Requirements for unopened or unused merchandise
• Restrictions on installed, assembled, or used products
• Brand-specific exclusions
• Final-sale products
• Special procedures for defective merchandise
• Manufacturer warranty requirements

Angler’s Pro Tackle & Outdoors does not control these supplier policies and cannot authorize return terms that the fulfilling supplier does not permit.

When a customer requests a return, we will determine which supplier fulfilled the product, confirm the applicable return terms, and provide the customer with return instructions.

Any applicable restocking fees, return shipping charges, or other supplier-imposed deductions will be disclosed before the return is authorized whenever that information is available to us.

Return Shipping

For eligible Angler’s Pro-stocked merchandise being returned because of customer preference, including incorrect size selection, incorrect color selection, ordering the wrong item, or changing your mind, the customer is responsible for return shipping.

For supplier-direct merchandise, responsibility for return shipping is determined by the fulfilling supplier’s return policy.

For merchandise reported as damaged, defective, or incorrectly shipped, return shipping and resolution procedures will be determined according to the applicable supplier, carrier, or manufacturer policy.

Do not ship defective or damaged merchandise without first receiving instructions from Angler’s Pro Tackle & Outdoors.

Restocking Fees

Restocking fees may apply to non-defective merchandise.

For merchandise stocked and fulfilled directly by Angler’s Pro Tackle & Outdoors, any applicable restocking fee will be disclosed when the return is authorized.

For supplier-direct merchandise, the supplier’s applicable restocking fee will apply. Supplier restocking fees vary by manufacturer, distributor, product category, and reason for return.

The applicable restocking fee will be deducted from the refund.

Damaged, Defective, or Incorrect Merchandise

Inspect your order promptly after delivery.

If merchandise arrives damaged, appears defective, or you receive an incorrect item, contact Angler’s Pro Tackle & Outdoors as soon as possible and preferably within 5 days of delivery.

• Email: sales@anglersprotackle.com
• Phone: 817-217-5809

Photos of the merchandise, packaging, shipping carton, shipping label, serial number, or damaged area may be required.

Do not discard packaging and do not attempt to install, modify, repair, assemble, or use merchandise that appears damaged unless instructed to do so.

Resolution of damaged, defective, or incorrect supplier-direct merchandise is subject to the applicable supplier or manufacturer’s policies and may include, depending on the circumstances:

• Replacement
• Replacement parts
• Repair
• Manufacturer warranty service
• Return for inspection
• Refund
• Carrier damage claim
• Other remedies provided by the supplier or manufacturer

Angler’s Pro Tackle & Outdoors will assist in coordinating the resolution but cannot guarantee a particular remedy when the merchandise is subject to a supplier or manufacturer’s warranty or return policy.

Manufacturer Warranties

Unless specifically stated otherwise, Angler’s Pro Tackle & Outdoors does not provide an additional product warranty beyond the warranty provided by the product manufacturer.

Manufacturer warranty coverage, duration, exclusions, and remedies vary by manufacturer and product.

Warranty claims may require the customer to work directly with the manufacturer. Manufacturers may require proof of purchase, product registration, serial numbers, photographs, troubleshooting, inspection, repair, or direct shipment of the product to an authorized service facility.

Angler’s Pro Tackle & Outdoors will provide reasonable assistance in identifying the manufacturer and supplying order documentation needed to initiate a warranty claim.

A manufacturer’s decision regarding warranty eligibility is controlled by that manufacturer’s warranty terms.

Refunds

Refunds are issued after an authorized return has been received, inspected, and approved by Angler’s Pro Tackle & Outdoors or the applicable supplier.

For supplier-direct merchandise, refund timing depends on when the supplier receives and approves the returned merchandise.

Once Angler’s Pro Tackle & Outdoors receives confirmation that a refund has been approved, the refund will normally be issued to the original payment method within 5–7 business days.

Financial institutions and card issuers may require additional time to post the refund.

Unless otherwise required because of an error by Angler’s Pro Tackle & Outdoors or the fulfilling supplier:

• Original shipping charges are non-refundable.
• Return shipping charges are non-refundable.
• Restocking fees and other authorized supplier charges may be deducted from the refund.

Gift cards are non-refundable.

Exchanges

Angler’s Pro Tackle & Outdoors generally does not process direct exchanges.

When an exchange is desired, the original product normally must be processed as a return under the applicable return policy and a new order placed for the replacement item.

Supplier policies may provide different procedures.

Contact us before taking any action so we can determine the appropriate process.

Cancellations

If you need to cancel an order, contact us immediately.

• Phone: 817-217-5809
• Email: sales@anglersprotackle.com

Because many orders are electronically transmitted to suppliers for fulfillment shortly after being placed, cancellation is not guaranteed.

Once an order has been accepted, processed, packaged, or shipped by a supplier, that supplier may no longer permit cancellation.

If cancellation is no longer available, the merchandise must be handled under the applicable return policy after delivery.

Orders cancelled after payment has been processed may be subject to a 3% cancellation processing fee representing non-refundable payment processing expenses.

Supplier cancellation fees or restocking fees may also apply when imposed by the fulfilling supplier.

No Angler’s Pro cancellation fee will be charged when an order is cancelled because the item is unavailable, cannot be fulfilled, or because of an error attributable to Angler’s Pro Tackle & Outdoors.

Non-Returnable and Restricted Products

Certain products may not be eligible for return because of product type, safety considerations, supplier restrictions, health regulations, manufacturer policies, or the condition of the merchandise.

Examples may include:

• Clearance, closeout, or final-sale merchandise
• Gift cards
• Perishable products, food, bait, and live products
• Opened consumable products
• Custom, personalized, or made-to-order products
• Personal care or hygiene products
• Hazardous materials
• Flammable liquids
• Compressed gases
• Certain electronics
• Installed or assembled products
• Products requiring manufacturer warranty service
• Products designated by the manufacturer or supplier as non-returnable

Additional supplier-specific exclusions may apply to supplier-direct merchandise.

Kayaks and Large Watercraft

Kayaks and other large watercraft are generally considered final-sale merchandise and are not eligible for customer-preference returns or exchanges unless otherwise specifically stated.

If a kayak or large watercraft product arrives damaged or defective, contact Angler’s Pro Tackle & Outdoors immediately before assembling or using the product.

Photos of the product and packaging will normally be required.

Damage, defect, freight, replacement, and warranty claims involving kayaks and large watercraft are handled according to the applicable manufacturer, supplier, or freight carrier procedures.

Product Images and Manufacturer Changes

Product photographs and illustrations are intended to accurately represent the merchandise offered.

Manufacturers may occasionally change packaging, colors, components, styling, specifications, or other minor product characteristics without providing advance notice to retailers.

Minor manufacturer changes that do not materially alter the function or identity of the product do not automatically constitute a defective or incorrect product.

Multiple-Supplier Orders

An order containing multiple products may be fulfilled by more than one supplier.

Each product within the same order may therefore be subject to a different return address, return authorization, restocking fee, return period, or manufacturer warranty.

Do not combine merchandise from different suppliers into a single return shipment unless specifically instructed to do so by Angler’s Pro Tackle & Outdoors.

Questions Before Purchasing

Because supplier return policies vary, customers purchasing expensive, oversized, specialized, electronic, technical, or otherwise return-sensitive merchandise are encouraged to contact us before ordering if return eligibility is an important purchasing consideration.

We will make reasonable efforts to determine the applicable supplier return terms before the order is placed.

Contact Us

Angler’s Pro Tackle & Outdoors
PO Box 31
Jacksboro, TX 76458

Phone: 817-217-5809
Email: sales@anglersprotackle.com